araba Platform Privacy Notice

This page describes what we collect when you use araba and how we keep that data protected. We at araba treat your personal information with care, follow applicable data-protection rules, and give you control over your account details. Our privacy practices are straightforward: we tell you what we gather, why we need it, and who may access it.

We operate our platform in supported jurisdictions only. Your data remains subject to the laws of your region and our own data-handling policies. If you have questions about how we use your information, this page answers the most common ones. For detailed requests, you can reach our support team during business hours.

What we collect and how we use it

We at araba collect information to run our platform safely and let you play. When you open an account, we ask for your name, email, phone number, and proof of identity. We need this data to verify who you are (a process called KYC, or Know Your Customer) and to comply with local law. During account creation, we also store your chosen username, password, and payment method details.

Once you join araba, we track your activity — which games you play, how much you bet, when you log in, and which features you use. We collect this data to improve your experience, detect fraud, and ensure our platform runs smoothly. If you fund your account via DANA, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking), we store a record of each transaction for your protection and ours.

Our servers may sit outside your jurisdiction. When you use araba, your data may be processed in data centres we operate or partner with. We apply the same security standards everywhere. If your local law restricts where your data can live, we work within those rules and notify you of any transfers.

Cookies and tracking

We use cookies to keep you logged in to araba, remember your preferences, and understand how you navigate our site. Essential cookies are necessary for the platform to work. Analytics cookies help us see which pages users visit most and spot technical problems. You can control cookies via your browser settings; turning them off may limit some araba features.

Third-party processors

Our payment partners (processors for local payment, online payment, e-wallet, mobile banking, and bank transfers) receive only the minimum data needed to process your deposit or withdrawal. Hosting providers, email services, and fraud-detection vendors also touch your data as part of normal operations. We audit these partners regularly and bind them to confidentiality agreements. Each processor has its own privacy policy; we encourage you to review it if you wish.

Your rights and our commitments

We at araba give you several rights over your data. You can request a copy of all the information we hold about you — we will deliver this within a reasonable timeframe during business hours. You can also ask us to correct errors, delete data we no longer need, or limit how we use it. To exercise these rights, contact our support team via live chat or email; include your araba account username so we can find your records quickly.

Our commitment centres on security. We encrypt sensitive data in transit and at rest. We limit staff access to personal information, conduct regular security audits, and respond to breaches according to local law. We do not guarantee absolute protection — no system is risk-free — but we use industry-standard safeguards and act promptly if a breach occurs.

We keep your data for as long as you hold an active account on araba, plus a retention period required by law (typically several years). If you close your account, we delete non-essential data after that period expires, unless we must retain it for legal, tax, or fraud-prevention reasons. You can request account closure through your account settings or by contacting support.

• 1
  Account verification

  We verify your identity once during signup to meet local anti-money-laundering rules. You may be asked again if you request a large withdrawal.

• 2
  Support communication

  When you contact us via live chat, email, or in-app help, we store your message and our response. This record helps us resolve disputes and improve our service.

• 3
  Device and location data

  We log the device you use to access araba (browser type, operating system) and your approximate location for fraud detection. Exact location is never stored without consent.

Our services are available only where local law permits. This privacy notice applies to users in supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. If your region has specific data-protection laws (such as Indonesia's data-privacy statute), we comply with those rules. If there is a conflict between this notice and local law, local law takes precedence.

We update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will post any major updates on this page and may notify you via email if the change affects your rights. Your continued use of araba after an update means you accept the new terms. For the most current version, check back here regularly.

If you have questions or concerns about how we handle your data, reach out to our support team. We respond during standard business hours and can address most privacy requests within five working days. You also have the right to lodge a complaint with your local data-protection authority if you believe we have misused your information.